How to order your meals if you're a patient on an Oviva NHS type 2 diabetes remission programme
Grab your Habitual voucher code from your Oviva email
Pick your meals from the Habitual shop. If you are ordering vegan meals, please be sure to only order Vanilla Shake, Banana Porridge, Spiced Carrot Soup, and Green Veg soup.
Place your order using your voucher code
Get your meals delivered straight to your home or work
You may choose between 10 flavours which include soups, shakes, and porridges. All available flavours may be viewed on the shop where you place your order, here.
Habitual meals contain a balance of both micro and macronutrients, to keep you full and healthy whilst on a total diet replacement programme. The ingredients for each meal can be found by clicking into the product on our shop.
Habitual meals are free from nuts, sesame, and shellfish. Please check for other allergens under the ingredients listed in each product listing in the meal shop.
This will depend on which month of the programme you're in. You can check how many cartons you'll need to order by scrolling up to the previous section which outlines how many meals you'll need, and when. Habitual meals are ordered in cartons, each of which contains 7 single-serve meals.
Please note that your code will only allow you to purchase the number of meals intended for that month.
No. If you're being prompted to pay at checkout, it's because you've added too many items to your basket. Please check the chart above to make sure you're ordering the correct number of meals for the month you're in.
Before getting in touch about your discount code, please ensure you are using a new code. Each code is single-use, so it will no longer work after you've used it once. You will receive a new code from Oviva for each order.
If you're still having issues with your code please contact Oviva at 0207 622 4777 for additional assistance.
If you're having issues with your delivery, please contact the courier directly. You will receive tracking information directly from the courier, which you can use to manage your delivery and get in touch with them.
Orders placed before 1:30pm M-F will ship out the same day. Orders placed after 1:30pm, or over a weekend of bank holiday, will ship out the following business day. All orders are sent on a next day service, however please note that couriers do not guarantee next day delivery, so please contact the courier if you're experiencing issues with your delivery.
Damaged or incorrect orders will be replaced free or charge—in this case, please send a photo of the damage/incorrect order as well as your order number to oviva@tryhabitual.com.
Returns are not accepted on correct orders that arrive undamaged.
Given the constraints on global supply chains, we sometimes experience manufacturing delays with our meals. In this case, you may receive substitute meals from a partner company in your Habitual order. In the case that this happens, our meal shop will indicate that you will receive a substitute meal and include a link to our partner website where you can read about nutritional information and ingredients.
