Pharmacy Terms

As with our website T&Cs, we’ve summarised everything in plain English for you in bold below. For the lawyers reading this, please feel free to keep scrolling for the fine print.

Habitual works with a licensed pharmacy, which prescribes and dispenses your order. It’s very important that you provide us with accurate health information, that you use the medication as directed, and that you notify your GP about any new prescriptions you’re using (including anything you get from Habitual and our partner pharmacy). Our partner pharmacy aims to prescribe and dispense orders within 24 hours on weekdays and 48 hours on weekends, but please be patient if they can’t always meet these guidelines. Orders are not cancellable, and medications are not returnable, so please double check everything before placing your order!

If you wish to purchase any medications from our Site, you will first have to register. By registering with Habitual, you warrant that the personal data that you are required to provide as a patient is true, accurate, current, and complete in all respects. You agree not to register more than once, that you will not register or complete questionnaires on behalf of anyone other than yourself, that you will comply with any instructions given for each prescribed medicine, and that you will notify your primary care provider about any new prescriptions written for you, or changes to existing prescriptions. You agree to update your registration details promptly if they change by emailing hello@tryhabitual.com.

We use third party service providers to verify your identity so as to ensure that you are a genuine patient. By registering with us and purchasing a medication, you agree the appointed third-party service provider and/or any of their appointed agents can carry out all necessary searches, including searches of consumer credit records, in order to verify your information; and that you have read the third party service provider privacy policy and you agree to all your personal data being processed in accordance with the service provider's privacy policy.

The clinicians we engage are registered in the United Kingdom with the General Pharmaceutical Council and each hold accredited pharmacist independent prescriber qualifications. The clinicians are trained in providing remote consultations and issuing prescription medicine online and are individually responsible for the prescriptions they issue. Unless we notify you otherwise at the time of purchase, any pharmacy medicines we dispense are sold and supplied to you by our partner pharmacy (the “Pharmacy“) operated by The Independent Pharmacy who are owned and operated by ABSM Healthcare Ltd whose registered office address is ABSM Healthcare Ltd, Units 19 -20 Bonville Business Centre, Dixon Road, Brislington, Bristol, BS4 5QR with company number 08515600 and registered with the General Pharmaceutical Council with number 9011543. Email: support@theindependentpharmacy.co.uk and Phone number: 0333 2200 519.

The details of the current registered Superintendent Pharmacist is: Mr Ant Boysan BPharm (GPhC No. 2047716) The Independent Pharmacy's prescribers are:

Scott McDougall​, Registration number: 2079324

Daniel Hurley, Registration number: 2078790

Donald Grant, Registration number: 3058367

Steve Stoddart, Registration number: 2050449

Robert Green, Registration number: 2218262

James Prewett, Registration number: 2211295

Kwangjae Chi, Registration number: 2212920

By clicking on the registration numbers above, you are able to verify the pharmacy's registration and our superintendent pharmacists information. You are also able to check the pharmacy registration on the GPHC website.

When you order a pharmacy medication from Habitual, we will provide the Pharmacy with your questionnaire answers, and a registered pharmacist will dispense the medication or be in touch via email or phone based on your answers with follow-up questions. Please note that the contract for the sale of pharmacy medicines will be between you and our Pharmacy. It is at the discretion of our prescribers to accept or decline an order based on their medical assessment of your completed questionnaire. If it is determined by the prescriber that it is not clinically appropriate to prescribe the requested medicine, you will be notified and a refund will be issued to you within ten working days. Any complaints around the prescription order should be discussed with the Pharmacy and/or manufacturer of the medication.

Upon receipt of your completed questionnaire and payment, our Pharmacy’s prescribers aim to respond within 24 hours on weekdays, and 48 hours on weekends. Please note that these timelines are only a guideline and cannot always be guaranteed.

You agree to us commencing an assessment of your clinical suitability for medicines when you place the order and you will have no legal right to cancel your order under applicable consumer protection legislation, including, to the extent applicable, The Consumer Protection (Distance Selling) Regulations 2000 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under certain limited circumstances, we may, using our sole discretion and considering the circumstances, consider a cancellation request, however please note that this is entirely at our discretion and orders are typically not refundable.

Habitual weight loss plans which include a prescription medication are billed monthly on a rolling subscription, to ensure patients do not experience a gap in treatment. You are welcome to cancel your subscription at any time, however please note that once payment is taken, orders are immediately sent to the pharmacy and therefore cannot be cancelled or refunded. You will be notified of upcoming payments well in advance of payment being taken. We reserve the right to change the price of our monthly subscription, and will communicate any changes to subscription pricing to you via email. Please note that having a subscription does not guarantee that a prescription will be written, as all prescriptions are individually evaluated by a licensed prescriber for suitability, and our pharmacy partner reserves the right to reject orders. In the case of a rejected order, you will be refunded any amount paid for undelivered medication.

We are not responsible for delays outside our control. If our supply of the dispensed medicine is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

We sometimes offer 'pre-order' of medications for patients who would like to be guaranteed stock availability. Please note that pre-orders will be dispensed in the order they were received, and we cannot guarantee a specific day delivery for pre-orders.

We cannot accept any medicine returned to us. However, should you, at your own cost, wish to return unwanted medicine to our Pharmacy, we will facilitate the destruction thereof in accordance with applicable regulations. Please contact us should you intend to return any unwanted medicines.

You will ensure that no one other than yourself has access to any medicines that we make available to you and you will ensure that any medicines prescribed in advance of need are not used beyond their expiry date. You will inform us if you have any side effects from the medications.

By registering on our Site, you acknowledge and agree that Habitual may archive your electronic patient records including your personal information, communication and treatments for a minimum of 8 years following the last consultation. Please see our Privacy Policy for further information.

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