You may choose between 10 flavours which include soups, shakes, and porridges. All available flavours may be viewed on the shop where you place your order, here.
Habitual meals contain a balance of both micro and macronutrients, to keep you full and healthy whilst on a total diet replacement programme. The ingredients for each meal can be found by clicking into the product on our shop.
Habitual meals are free from nuts, sesame, and shellfish. Please check for other allergens under the ingredients listed in each product listing in the meal shop.
This will depend on which month of the programme you're in. You can check how many cartons you'll need to order by scrolling up to the previous section which outlines how many meals you'll need, and when. Habitual meals are ordered in cartons, each of which contains 7 single-serve meals.
Please note that your code will only allow you to purchase the number of meals intended for that month.
No. If you're being prompted to pay at checkout, it's because you've added too many items to your basket. Please check the chart above to make sure you're ordering the correct number of meals for the month you're in.
Before getting in touch about your discount code, please ensure you are using a new code. Each code is single-use, so it will no longer work after you've used it once. You will receive a new code from Xyla for each order.
If you're still having issues with your code please contact Xyla at 0333 577 3561 or query@xylahealth.com for additional assistance.
If you're having issues with your delivery, please contact the courier directly. You will receive tracking information directly from the courier, which you can use to manage your delivery and get in touch with them.
We aim to ship orders same day, if placed Monday to Friday. Orders placed after 1:30pm, or over a weekend or bank holidays, will typically ship out the following business day. All orders are sent on a next day service, however please note that couriers do not guarantee next day delivery, so please contact the courier if you're experiencing issues with your delivery.
Damaged or incorrect orders will be replaced free or charge—in this case, please send a photo of the damage/incorrect order as well as your order number to xyla@tryhabitual.com.
Returns are not accepted on correct orders that arrive undamaged.
Given the constraints on global supply chains, we sometimes experience manufacturing delays with our meals. In this case, you may receive substitute meals from a partner company in your Habitual order. In the case that this happens, our meal shop will indicate that you will receive a substitute meal and include a link to our partner website where you can read about nutritional information and ingredients.
