Find your answers to FAQs below

Free trial

What's included in the free trial?
How many meals are included in the free trial?
Will I be auto-enrolled into a subscription?
Can I do the free trial if I don't have type 2 diabetes?
Do I have to download the app?
Why am I unable to purchase the free trial?

Total diet replacement

What is total diet replacement (TDR)?
How long is TDR on the Habitual programme?
What can I eat whilst on TDR?
Can I customise my TDR by adding in meals to the programme?
Who is TDR safe for?
Will I be hungry?
Can I choose which meals I get?
How does TDR help me change behaviours?

The Habitual app

Where can I download the Habitual app?
My app isn’t working (or I can’t log in)—where can I get help?
What does the Habitual app do?
Why do I need to use the Habitual app?
How much time should I expect to spend in the app each day?
How do you protect the data I log in the app?

The programme

How is Habitual different from other weight loss and diabetes programmes?
Can I do the Habitual programme if I don’t have type 2 diabetes?
How long is the Habitual programme?
How does the programme work?
What can I expect to achieve with the Habitual programme?
How long does it take to reverse type 2 diabetes on the programme?
How does the programme help me change my eating behaviours?

Eligibility & medical onboarding

What are the eligibility criteria for the Habitual programme?
How do I ensure my medications are managed safely whilst on the programme?
How long does it take to get started once I sign up?
Do I still need to see my GP whilst on the Habitual programme?
Why do I need to see my GP before starting the programme?
What if my GP doesn’t approve my participation in the Habitual programme?


What does the Habitual programme cost?
What’s included in the programme? 
How do I cancel? 
Do I have to sign up for the full programme, or can I try it out first?
Can I pause my subscription?


When will my box arrive?
Where is my parcel?
Can I exchange my meals for different flavours if I change my mind?

Our weight loss guarantee

What is your weight loss guarantee?
What evidence do I need to submit to claim a refund?
Why do I have to complete behaviour change lessons to claim a refund?
How do you define weight regain?


[1] Astbury, N., Aveyard, P., Nickless, A., et al. (2018). Doctor Referral of Overweight People to Low Energy total diet replacement Treatment (DROPLET): pragmatic randomised controlled trial. BMJ 362: 3760. Accessible here.
[2] Lean, M.E.J., Leslie, W.S., Barnes, A.C., et al. (2018). Primary care-led weight management for remission of type 2 diabetes (DiRECT): an open-label, cluster-randomised trial. Lancet 391(10120):541-551. Accessible here.